The Community Review Forum (herein after refereed as "CRF") is committed to maintaining the privacy of all individuals and companies that choose to use www.ebay.in (hereinafter referred as "the Website") to dispute feedback used by the Website user for transactions on eBay. The Community Review Forum Privacy Policy takes effect as soon as a case is opened by the user disputing feedback. By opening or responding to a case, or acting as a CRF member, you agree to adhere to this Privacy Policy. Any violation of the Privacy Policy may result in termination of the process and prohibit further involvement with the Community Review Forum. As part of the process of The Community Review Forum, we will ask you to provide statements, evidence, and in some cases, photos, to present your case. This privacy policy describes the information we collect and what may happen to that information.

Minors are not eligible to use The Community Review Forum.

Users disputing or justifying feedback will submit statements and photos regarding the transaction and the feedback left. CRF members using the Community Review Forum will vote either to keep or remove feedback based on the evidence provided. CRF members may be asked to provide brief statements explaining why they voted the way they voted.

The Community Review Forum will collect this information along with user ID's and transaction listings. This information will be stored and secured internally and may be used to analyze the process in order to make improvements or changes. The Community Review Forum will not publish on its website specific outcomes of Community Review Forum decisions or any specific case details of the process. The Community Review Forum will not publish, identify or make known the names or user ID's of any user who wishes to participate as a CRF member.

The Community Review Forum is committed to maintaining confidentiality within the Community Review Forum process and eBay's web services. The Community Review Forum will not share or sell information and outcomes to any 3rd party entity. The Community Review Forum will only disclose information if required to do so in a Legal Proceeding by appropriate Government agency and/ or a Court. For criminal or fraud investigations, The Community Review Forum reserves the right to disclose information without providing you notice. Any changes to this policy will be communicated in some form on the Community Review Forum website.

The Community Review Forum will act in good faith to protect the privacy of its members who participate in the Community Review Forum process. The Community Review Forum makes no representation however that it will be able to guarantee the privacy of its members who participate in this process. Participants must agree to waive and hold harmless eBay and The Community Review Forum for any legal or equitable claims that may result from a violation of either eBay's Privacy Policy or the Community Review Forum Privacy Policy, regardless of whether the violation was caused by eBay or its representatives or by a fellow participant in the process.

eBay's responsibilities with respect to - Community Review Forum is an addendum to eBay's privacy policy found here:

eBay will act in good faith to protect the privacy of its members who participate in the Community Review Forum process. eBay makes no representation, however, that it will be able to guarantee the privacy of its members who participate in this process. Participants must agree to waive and hold harmless eBay for any legal or equitable claims that may result from a violation of either eBay's Privacy Policy or the Community Review Forum Privacy Policy, regardless of whether the violation was caused by eBay or its representatives or by a fellow participant in the process.

eBay will not distribute or sell any information provided by the use of the Community Review Forum to any other user, third party, or company. Statements and photos submitted by users will not be distributed or sold to any other third party or company. eBay may save details of your involvement with Community Review Forum and information submitted by users during Community Review Forum for internal records and use. The Community Review Forum will retain this information as necessary to improve process, if required investigate matter and in case of requirement for Law Enforcement Investigation, provide the same to Law Enforcement agency.

eBay will not publish on its website or publish in user listings the outcome of Community Review Forum decisions or any details of the process. eBay will not publish, identify or make known the names or user ID's of any user who wishes to participate as a CRF member.

If feedback is successfully disputed through Community Review Forum, the feedback is simply removed without evidence of Community Review Forum being used. If feedback is unsuccessfully disputed through Community Review Forum, then the feedback simply stays as is without evidence of Community Review Forum being used.

The first step in the process has the seller writing a statement and uploading photos regarding the transaction related to the disputed feedback. The seller's eBay user ID link, and subsequent feedback and detailed seller ratings, will be available during the Community Review Forum process. All statements and photos uploaded to the Community Review Forum are stored on the Community Review Forum's secure servers.

The seller has the option to upload photos. Photo Privacy PolicyThe statement and photos are then posted on the Community Review Forum website where they are viewable by all parties in the Community Review Forum process.

The next step is the buyer's ability to write their own statement with the option to upload photos.  Photo Privacy PolicyThe buyer will be able to see the seller's eBay user ID along with the complete statement and photos. The buyer's eBay user ID link, and subsequent feedback and detailed seller ratings, will be available during the Community Review Forum process. All statements and photos uploaded to the Community Review Forum are stored on the Community Review Forum's secure servers. It is incumbent upon the user to keep their user ID and password safe and secure.

The final step in the process allows the CRF member to view both statements and photos along with the original eBay listing for the CRF member to vote on. The CRF members will be able to see both buyer and seller's user ID links, and subsequent feedback and detailed seller ratings. The Community Review Forum will not publish any information which would identify the CRF members. The final decision by the CRF member will be made available to all who participated in the Community Review Forum.

After the Community Review Forum concludes, all statements and photos will not be available to view by the seller, the buyer, and the CRF member. The Community Review Forum may save the statements, photos, and CRF member decisions for internal use.

Disclosure of your password to any third party is a violation of the user agreement. Therefore, the privacy policy is voided if any third party has gained control of your password. The Community Review Forum and eBay are not liable for the release of any information in these cases. If your password has been compromised, you should immediately change your password.

This privacy policy only addresses the use and disclosure of information we collect from you. The Community Review Forum and eBay makes no guarantees or excepts any liability for what users choose to do with the information and content viewable within the Community Review Forum. Any information you provide to a third party outside of the Community Review Forum is subject to the confidentiality customs and policies of that third party.

The Community Review Forum has security measures in place to protect the loss, misuse, or alteration of any information under our control.We will employ reasonable security practices and procedures and current Internet security methods and technologies, however, “perfect security” does not exist on the internet.

Your Consent:

By using CRF and/ or by providing your information, you consent to the collection and use of the information you disclose on the Site by eBay in accordance with this Privacy Policy and the Privacy Policy of www.ebay.in , including but not limited to your consent for sharing your information as per Clause 5.4: Internal Service Providers of the Privacy Policy of www.ebay.in.

Name and address of the entity collecting and retaining Your Information

Name and address of the entity collecting and retaining Your Information shall be the contracting entity stated in the www.ebay.in User Agreement.

Grievance Officer:

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are published on www.ebay.in Website.

Links to other websites may be submitted by users in their statements. Please note that when you go to one of these sites our privacy policy does not extend to these sites.

Based upon personally identifiable information you provide us through your user ID, we will send email updates regarding your involvement with the Community Review Forum.